Returns

If your item is unwanted, damaged or the wrong size we will happily refund within 30 days (of order arrival date) providing the item(s) have not been used or installed in any way. 

Please include a copy of your original invoice in your package with a note stating the reason(s) for your return. 

Please open packaging with care (at the end with scissors if you can) as we like to do our bit for the planet & re-use it where possible. 

Any order issues including damaged or missing items need to be reported within 30 days from arrival in order for us to replace or refund so please inspect all items on arrival to ensure everything is undamaged and correct. Any issues outside of the 30 day window will not be refunded or replaced. 

 

PACKING YOUR RETURN

Please ensure goods are packaged properly as damaged items will not be refunded in full.

As many of our items are powder coated they are susceptible to being chipped easily if not packaged thoroughly.

Brass and Bronze will scratch easily so please avoid damage by packaging each item thoroughly and separately. 

Please ensure all fixings are also returned as we will charge £0.30 per fixing we do not receive which will be deducted from your refund. 

SENDING YOUR RETURN

We do not pay for returns unless the item(s) is damaged or incorrect. 

If you have received an incorrect or damaged item please contact us via our contact page. If you can attach some photos showing the damage this would be appreciated. We will then send you a Royal Mail Tracked 48 return label, you can drop this at your local post office or have it collected from your home using this link for a small fee - https://send.royalmail.com/collect/youritems

If you wish to return your item for another reason, eg. 'the item is not suitable' then please arrange postage yourself.

Royal Mail is ideal for most items up to 2KG however items over this weight are advised to be sent via a courier.

INTERNATIONAL RETURNS

If returning from outside the UK please contact us first via our contact page. Returns received which incur Duties or Tax charges will be charged against the return amount so please contact us before returning for more information.

HOW TO RETURN

SMALL PARCELS - You can easily book a parcel to be collected from your home or dropped at a local post office using Royal Mail Click & Drop here - CLICK HERE

 LARGE PARCELS - You can easily book a parcel to be collected from your home or dropped at a local collection point using this website.

If you have any questions or queries regarding returns please email us via our contact page.

RETURN ADDRESS

Returns,

Yester Home Ltd,

Unit 2,

Springvale Industrial Park,

Union Street,

Bilston,

United Kingdom

WV14 0QL