Returns

If your item is unwanted, damaged or the wrong size we will happily refund within 30 days (of order arrival date) provided the item(s) have not been used or installed in any way. 

Please include a copy of your original invoice in your package with a note stating the reason(s) for your return. 

Please open the packaging with care (at the end with scissors if you can) as we like to do our bit for the planet & re-use it where possible. 

Any order issues, including damaged or missing items, should be reported within 30 days from the order arrival date. Please inspect all items on arrival to ensure everything is undamaged and correct. Any issues outside of the 30-day window will not be refunded or replaced. 

 

PACKING YOUR RETURN

Please ensure goods are packaged properly as items damaged in transit will not be refunded fully.

As many of our items are powder-coated they are susceptible to being chipped easily if not packaged thoroughly.

Brass and Bronze will scratch easily, please avoid damage by packaging each item thoroughly and separately. 

Please ensure all fixings are also returned, we will charge £0.30 per fixing we do not receive, this will be deducted from your refund. 

SENDING YOUR RETURN

We do not pay for returns unless the items are damaged or incorrect. 

If you have received incorrect or damaged items, please contact us via our contact page and attach photos of the issue(s). Once your return is approved we will create a Royal Mail or Evri return depending on your location. 

If you wish to return your item for another reason, eg. 'the item is not suitable' you can book your return here.

INTERNATIONAL RETURNS

If returning from outside the UK please contact us first via our contact page. Returns received that incur Duties or Tax charges will be charged against the return amount so please contact us before returning for more information.

HOW TO RETURN

You can easily book a parcel to be collected from your home or dropped at a local collection point via Evri here.

If you have any questions or queries regarding returns, please email us via our contact page.

RETURN ADDRESS

Returns,

Yester Home Ltd,

Unit 2,

Springvale Industrial Park,

Union Street,

Bilston,

United Kingdom

WV14 0QL